Customer service Contact us (2023)

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Please note that from November 15 to April 15, many cities are required by law to restrict traffic to only vehicles equipped with snow chains or winter tires. The order overview can be found on the Especially to comply with regulationslocations that meet this requirement, the vehicles are equipped with snow chains: the price is included in the rental price through the cost of "Winter Taxes". At the time of pick-up, if you choose to bring your own snow chains or do not intend to drive on roads covered by this requirement, you can refuse the equipment by signing the appropriate consent form. This change will be reflected in the rental charges. For more information about fees, pleaseclick here. In the rest of the regions, we recommend that you check before renting that your trip includes one of the roads covered by this requirement and therefore reserve snow chains if necessary.

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Customer service

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Who is Firefly?

Firefly is a car rental company that offers discount car rental for holiday travel. Firefly has convenient locations, great prices and a fleet at your disposal.

firefly locations

Firefly is available in selected locations. The list of available Firefly car rental locations can be found in the location picklist in the booking section of the

What are the basic rental conditions?

A valid driver's license issued in the country of residence MUST be presented at the time of rental and is at least one year old. If your driver's license is not in English, an international driver's license may be required.

Driver's license changes for UK customers.

As of 8 June 2015, the paper equivalent of a UK photo driving license is no longer valid and is no longer issued by the DVLA.For rentals in Croatia or Slovenia, all drivers holding a United Kingdom (UK) license must provide a driver's license statement showing eligibility to drive. This also applies to holders of paper driving licenses issued before 1998.

Visit the website for an overview of the

Will need:

  • your driver's license number
  • your citizen service number
  • zip code on driver's license

Once on the "View driver's license" website,

  • Click the "Share License Information" tab./li>
  • Click the "Create Code" button./li>
  • Click the "View, print, or save license information" link and print a copy of the license summary. This impression is valid and accepted by Thrifty for a maximum of 30 days from the 'Generation Date'.

To save time at checkout, we recommend that you bring your printed License Summary. If you don't have access to a printer, make a note of the unique code that appears. Unique codes are case sensitive, so it's important to use upper and lower case letters where appropriate. The staff will need this code to view your license statement online upon arrival (allow more time for this process). Unique codes are only valid for 72 hours from the time they are generated.

Unique codes can also be obtained by calling +44(0)300 083 0013.

What is the minimum age for the driver?

It depends on the local rental rules. Read our qualifications and rental requirements for more information.

What payment methods do you accept?

We accept all major European credit cards with the VISA/MASTERCARD/EUROCARD/AMEX logo. Firefly Italy accepts Visa and Mastercard debit cards for Group B and C cars only. Please note that we do NOT accept cash payments or ELECTRONIC DEBIT CARDS.

Is your site secure?

Yes, our site uses SSL (Secure Sockets Layer) to protect the information you send and receive. When sites use a security protocol, the information you provide, such as your name or credit card number, is encrypted so that others cannot see it. All personal information you send and receive is encrypted.

Am I covered?

It is your responsibility to ensure adequate insurance cover for the vehicle, yourself, your passengers and your liability. Our rates include Civil Liability Insurance for personal injury or damage to persons or property outside the vehicle, Collision Insurance, Limitation of Potential Liability for Vehicle Damage and Theft Insurance, other coverages such as Super Cover or Personal insurance are offered as options (IP numbercheck at time of purchase). In some cases, you can pay in advance to limit your liability for overpayment.

What are optional extras?

Optional extras include child seats, additional drivers, fuel purchase options, insurance (including excess waiver). All this comes with a fee.

When do I pay for the extras?

Optional extras are paid on site at the box office. The "Freedom Pack" must be reserved at the time of booking.

What is your refueling policy?

In some places, Firefly supports:vol volstandard fuel policy. In this case, the vehicle is delivered with a full fuel tank, which customers must return with full fuel.

In some places, Firefly supports:completely emptystandard fuel policy. In this case, the vehicle comes with a full tank of fuel that customers can return with as much fuel as they want. In these places, customers who prefer avol volfuel policy you have the option to purchase ours"Freedom Package"combine these and other rental benefits.

Remove car/van seats?

Sorry, all seats must remain in the car/bus.

What happens if I have a problem with the car?

Firefly offers roadside assistance 24/7, 365 days a year. Details will be provided at time of rental.

Can I split payments between credit cards?

Sorry, no, you cannot split the cost between different cards.

Using someone else's credit card

Payment cards must be in the name of the renter. The renter's name must be engraved on the front of the card.

Do I have to go back to the same place?

Yes, one-way rentals are not allowed.

What happens if I am late for the pick up/drop off time?

In case the flight is delayed causing the car to break downwill be improvedoutside normal business hours, an additional fee will be charged locally where an after hours service is available. We are available if you have provided us with your flight number before 12 noontwo o'clockoutside normal business hours and cannot accept any other liability.

If you do not return the vehicle within the agreed timereturnor at a pick-up point on or before the vehicle return time specified on the rental contract, you will be charged an additional rental day for each day or half-day at the applicable daily rate, including fees for any selected option the car is overdue. This fee is subject to additional time (or "Grace period') z30 minutes.

I have not received a booking confirmation by email

Our systems are designed to automatically send a confirmation email shortly after booking. Depending on your email provider, it may take several hours for the email to reach your inbox. If you have not received a confirmation email from us, please check your spam folder first. If you still haven't received an email after 24 hours, please contact us with your booking details.

I have not received a rental statement

Our systems are designed to automatically send you a rental statement shortly after your rental ends. Depending on your email provider, it may take several hours for the email to reach your inbox. If you have not received a statement from us by email, please check your spam folder. You can also download a final statementHere.

What if I have a question about a past or future rental?

If you need assistance with an advance or pending reservation, please contact the customer service of the website where you confirmed your reservation.

If you have a question or request related to a booking made directly on the Firefly website, please complete and submit the form below.

Do you still serve customers at the locations?

We will continue to serve customers at our locations.Learn moreabout the financial reorganization of our parent company.

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Download the final statement of feesHere

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For more information on how to rent from us, please refer to our frequently asked questions.

If you have questions about customer service (previous rentals), please fill out the form below; We promise to answer you within 10 working days.

If you need help with an existing or new reservation, call +442039000547

Working hours: Monday to Friday 0900-1700

customer request form

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What is this phone number 888 280 4331? ›

Amazon's customer service number is 1-888-280-4331 and the number is accessible 24/7, 7 days a week. As with most big retailers Amazon recommends you utilize any of their automated customer service methods.

What is the number for 1 800 275 8777? ›

File a complaint about mail services

Track a package or use USPS's Email Us form to file a complaint online. Select the reason for your complaint, including delivery issues and complaints about USPS employees or facilities. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339.

How do I speak to a human being at USPS? ›

The best way to reach an actual human in them USPS customer service is to dial their customer service phone number 1-800-275-8777 (1-800-ASK-USPS). The USPS offers Live customer service on this phone from 8 a.m. to 8.30 p.m. EST Monday through Friday and from 8 a.m. to 6 p.m. EST on Saturday.

How do you talk to customer service? ›

Ask how they are and use their name if they give it. Explain your problem clearly, but don't take too much time, because call center workers are strongly encouraged to deal with calls swiftly. It's smart to try to elicit sympathy and get them on your side. Patiently follow the directions they give you.

Is 888 280 4331 really Amazon? ›

Contact an Amazon representative by calling 1-888-280-4331. This number operates 24/7. Email: Amazon's customer service email address is, but as Insider reports, the e-commerce company prefers to handle support via live chat or phone.

Does Amazon have a 1 800 customer service number? ›

For instructions on how to obtain service under this limited warranty, contact customer service at 1-866-216-1072, or, alternatively, go to Customer Service will ask you questions to determine your eligibility under this limited warranty.

What is the USPS phone number? ›

Is there a 800 number for USPS? ›

How do I contact USPS about my package not delivered? ›

If your mailpiece has not arrived within 7 days from its date of mailing, you can:
  1. Submit a search request in the Missing Mail application, OR.
  2. Call your Consumer Affairs representative via 1-800-ASK-USPS (1-800-275-8777) and they can complete a search request on your behalf, OR.

What happens if USPS loses my package? ›

File a Claim

If your mail or package included insurance, you may be able to file an insurance claim. For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing.

What phone number is 800 934 6489? ›

Visit Call 1-800-XFINITY (1-800-934-6489)

How do you talk to a live person for serve? ›

If you have any questions about the Serve temporary card or Serve, please call Serve Customer Service at 1-800-954-0559 (“Customer Service”) anytime, 24 hours a day, 7 days a week.

How to talk to a real human Amazon? ›

How do I contact Amazon's customer service?How do I contact Amazon's customer service? To chat with a customer service representative, visit Contact Us, select Something else then select I need more help. If you need help over the phone, select Request a phone call from the customer service chat.

What number is 800 388 5512? ›

The Amazon customer service number for Account Issues is +1-800-388-5512. (USA and Canada.) If you're outside of North America, use this number instead: +1-206-922-0880. (Beware that international charges may apply.)

How to avoid being scammed on Amazon? ›

Here's how to protect yourself against Amazon scams:
  1. Never provide personal information on the phone. ...
  2. Always check URLs when visiting websites. ...
  3. Don't click links in suspicious emails. ...
  4. If it seems too good to be true, it probably is. ...
  5. Use different passwords for all your accounts. ...
  6. Don't pay individuals with a gift card.
Dec 9, 2022

Can I contact USPS about a package? ›

Does USPS deliver on Sunday? ›

Yes, depending on the mail class used and the metro area you live in, the U.S. Postal Service does deliver packages on Sundays.

How late does USPS deliver? ›

USPS usually delivers mail between 9:00 am – 5:00 pm, irrespective of the delivery service you use. However during peak seasons when there are a lot of mails to be delivered as late as 6.30 pm.

How do I find my local USPS office? ›

To locate a Post Office™, approved partner facilities, or other USPS® services such as stamps, passport acceptance, and Self-Service Kiosks, go to the Find USPS Locations on®. Then follow these steps: Fill in your City and State or just your ZIP Code™.

Does USPS record phone calls? ›

During the course of activities related to postal employment, postal employees may not record, monitor, or otherwise intercept the oral or wire communications of any other person through the use of any electronic, mechanical, or other device, nor listen in on a telephone conversation, nor direct another to do so, ...

Can I pick up a package from USPS before delivery? ›

You can request that the destination Post Office hold the item for you or have it returned to sender. Verify that your shipment is eligible for Package Intercept. If eligible, you can submit your request online after logging in with your account.

What to do if a package isn't being delivered? ›

While the USPS provides a customer service hotline that you can contact in the event of missing mail or missing packages (You can reach the USPS Customer Care Center Monday through Friday, 8 AM to 8:30 PM and on Saturday 8 AM to 6 PM EST at 1-800-275-8777), the fastest way to get help is to simply call the post office ...

How long does USPS look for missing mail? ›

What happens if my lost package is not found? After you submit your request online, the USPS will begin searching for your lost mailpiece. The USPS will continue looking for your Missing Mail Search Request through their system until the search expires, typically 3 months after the request was submitted.

What if my package was delivered but not received? ›

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery.

How do I speak directly to Amazon customer care? ›

To chat with a customer service representative, visit Contact Us and select Start chatting to chat right now or Call me to have us call you. After you choose your preferred method of contact, select a help topic to give us a few details about your issue. Was that answer helpful?

What does Amazon use phone number for? ›

Providing a mobile phone number when creating an account is optional. When you provide your mobile phone number, you can use it to sign up for different types of mobile communications from Amazon, such as delivery status updates by text.


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